UK delivery costs £9.95 per order. The estimated delivery time is 1-3 working days after dispatch.
Where we deliver
We deliver to addresses in England, Scotland, Wales and Northern Ireland. We do not currently offer delivery outside the United Kingdom. The Channel Islands and Isle of Man are not included in our UK delivery service.
One delivery charge
The delivery charge is £9.95 for the order, rather than for each product or vial. You can see this charge and your order total in the basket and at checkout before placing an order. There are no optional delivery upgrades in the current checkout.
Delivery and dispatch
Our 1-3 working day estimate starts when your parcel is dispatched. Working days are Monday to Friday, excluding bank holidays. This is an estimate, not a guaranteed delivery appointment. Bank holidays, disruption and some remote locations can affect the time a parcel takes to arrive.
For bank-transfer orders, payment must be received and matched to your order before dispatch. Placing an order or initiating a bank transfer does not mean the parcel has been dispatched. Any unexpected stock or fulfilment issue will be discussed with you using your order contact details.
We do not promise same-day dispatch or a particular carrier. If we agree a different delivery arrangement with you, we will confirm it in writing.
Check the delivery details
Please check the recipient name, full postal address and postcode before submitting your order. If you spot an error, email [email protected] as soon as possible with your order number. We will check whether the address can still be amended. Changes may not be possible once a parcel has entered the delivery network.
Late, missing or damaged deliveries
If your parcel has not arrived within the estimated window, contact us with your order number so we can investigate. If an order arrives damaged, retain the packaging where possible and send a description of the issue. Photographs can help us investigate, but are not a condition of your statutory rights.
We remain responsible for the goods until you, or someone you nominate to receive them, takes physical possession, except where the law provides otherwise. A carrier investigation does not remove your rights against us. If delivery is seriously delayed, contact us to discuss the available remedies, including cancellation and a refund where applicable.
For cancellation, faulty goods and refunds, read our returns policy. Nothing in this policy reduces your statutory rights.